Customers joining our schedule are required to pay via our direct debit system ‘Gocardless ‘ which can be set up on our payments page. Payments are automatically collected 3-5 days after each clean. If we have difficulty collecting a payment for any reason we require the customer to cover any fees charged to us and any expenses, legal fees incurred in obtaining your payment on an indemnity basis. We also reserve the right to send unpaid accounts to a third party debt collector/solicitor for recovery/legal action. We may assign the debt and all rights without any restriction. Customers booking one of services such as gutter clearing who are not joining our regular schedule are required to pay by the same method in advance. Roof cleaning and moss removal work requires a 10% non-refundable deposit on booking. Any work paid for in advance (in full or by deposit) will be booked into our diary and the customer will be given a date for the work to be carried out.
All customer information and data is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
Photography and filming disclaimer
Please note that we may take photographs and record videos of our team carrying out our services on your property. These may be used for marketing and on our website, social media and other third party publications, we may be associated with. Please let us know if you wish to be exempt from this.
If you should wish to cancel our services you have the right to do so at any time (though we’d be sad to see you go!). This can be done by telephone on 01244 638108 or by email to email@example.com . Please note that cancelling your direct debit mandate with your bank does not cancel our service, we require to be notified if you wish to cancel. Unless stated otherwise we do not offer one off window cleans, by using our services you agree to a minimum of 3 cleans. If cancelling before 3 cleans have taken place the remaining cleans will be payable.
Abbey Window Cleaning limited do not accept liability for damage caused by decorative or structural defects at your property such as but not limited to ill-fitting windows, sills, gutters, doors, fascias, conservatory roof panels/trims, incorrectly sealed window units, leaking seals, bleached/sun damaged glass/uPvc, loosely stuck on lead, scratched/chipped windows, decorative bars stuck on glass, flaking paint, rotting wood, broken trickle vents.
We use the best equipment on the market to ensure we deliver excellent results without the risk of causing damage. The brushes attached to our carbon fibre poles are specifically designed for window cleaning by the leading window cleaning manufacturers/suppliers. The brushes are comprised of a plastic headstock with either nylon or natural bristles. We do carry full public and employee liability insurance for up to £5m. In the unlikely event of us needing to make a claim a loss adjuster would be deployed in the first instance. Should they deem the reason for the callout is not due to ourselves or our negligence, any costs/fees incurred would be passed on to the customer. We are proud that we have never made a claim on our insurance since we started trading in 1981. Whilst we’ve never needed to use our insurance policy our customers can rest assured that we’d never be without it!